tag:status.dialogue.co,2005:/historyDialogue Status - Incident History2024-03-29T01:23:35-04:00Dialoguetag:status.dialogue.co,2005:Incident/200783732024-03-13T06:57:53-04:002024-03-13T06:57:53-04:00Filtering by reporting columns and member type broken in Dialogue prod-ca / Le filtrage par colonnes de rapport et par type de membre est cassé dans Dialogue prod-ca.<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>06:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>07:42</var> EST</small><br><strong>Investigating</strong> - We've identified a bug in one of our client reporting models, affecting filtering on reporting columns (1-5) and member type (employee vs dependent) in Sisense reports. The other filters (as well as no filter) does not seem impacted at this time. Given these filters are only available for Dialogue Client Reports, the issue does not impact partner reports. Please restrain from using those filters for the time being. Note that the Metabase custom reports are not leveraging the same models, so are not impacted. You may still use those to pull your data.<br />We don't expect a fix for another few weeks minimum. If questioned, you can mention to clients that the accuracy of these filters is compromised, and clients who have made changes to the contents of the reporting columns are mostly impacted (ie division from finance to accounting). We apologize for the inconvenience. //<br />Nous avons identifié un bug dans l'un de nos modèles de rapports client, affectant le filtrage sur les colonnes de rapport (1 à 5) et le type de membre (employé vs dépendant) dans les rapports Sisense. Les autres filtres (ainsi que l'absence de filtre) ne semblent pas être affectés pour le moment. Étant donné que ces filtres ne sont disponibles que pour les rapports clients Dialogue, le problème n'affecte pas les rapports partenaires. Veuillez vous abstenir d'utiliser ces filtres pour le moment. Notez que les rapports personnalisés Metabase n'utilisent pas les mêmes modèles, donc ils ne sont pas affectés. Vous pouvez toujours les utiliser pour extraire vos données.<br />Nous ne prévoyons pas de correction avant au moins quelques semaines. Si des questions sont posées, vous pouvez mentionner aux clients que la précision de ces filtres est compromise, et que les clients qui ont apporté des modifications au contenu des colonnes de rapport sont principalement touchés (par exemple, le passage de la finance à la comptabilité). Nous nous excusons pour le désagrément.</p>tag:status.dialogue.co,2005:Incident/201589202024-03-08T12:01:48-05:002024-03-08T12:01:48-05:00Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> EST</small><br><strong>Monitoring</strong> - Nous avons mis en place une solution pour mitiger les problèmes de connectivité aux moniteurs d'activités physiques qui devrait rétablir la fonctionnalité. Terra continue de chercher une solution.<br /><br />---<br /><br />We have put in place a mitigation for the tracker connectivity problems which should reestablish functionality. Terra is still investigating.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:16</var> EST</small><br><strong>Identified</strong> - English follows<br /><br />Notre fournisseur de connectivité aux moniteurs d'activités physiques , Terra, éprouve des difficultés ce qui peut causer des problèmes de connectivité pour les fonctionnalités de suivi des activités physiques dans nos applications. Nous avons contacté Terra.<br /><br />---<br /><br />Our wellness tracker provider, Terra, is experiencing issues which can cause connectivity problems for the tracking of physical activity in our apps. We have reached out to Terra.</p>tag:status.dialogue.co,2005:Incident/198651662024-01-30T07:15:13-05:002024-01-30T07:15:13-05:00Core Database Incident (CA)<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:15</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:09</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>04:31</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.dialogue.co,2005:Incident/197273762024-01-30T04:00:18-05:002024-01-30T04:00:18-05:00Entretien des bases de données principales (CA, É-U) // Core Database Maintenance (CA, US)<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>04:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>02:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>12:48</var> EST</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum de deux heures. Le temps d'arrêt des bases de données devrait durer environ 30 minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. <br /><br />---<br /><br />We will proceed with the maintenance of some of our databases. The operation should last a maximum of two hours. The downtime of the databases should not exceed 30 minutes. During this time, the majority of our systems will be unavailable.</p>tag:status.dialogue.co,2005:Incident/197128862024-01-23T03:27:37-05:002024-01-23T03:27:37-05:00Entretien des bases de données de bien-être (CA, É-U) // Wellness Database Maintenance (CA, US)<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>03:27</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>09:59</var> EST</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer environ 30 minutes. Durant ce temps, les systèmes de bien-être seront indisponibles. Le reste de la plateforme Dialogue (soins primaires, santé mentale, aide aux employées) sera fonctionnelle pour tous les usagers.<br /><br />---<br /><br />We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed 30 minutes. During this time, the wellness systems will be unavailable. The rest of the Dialogue platform (primary care, mental health, EAP) will remain fully functional for all users.</p>tag:status.dialogue.co,2005:Incident/197162932024-01-16T19:23:17-05:002024-01-16T19:23:17-05:00Core Database Maintenance in EU region<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>19:23</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>19:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:11</var> EST</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer environ 30 minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. <br /><br />---<br /><br />We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed 30 minutes. During this time, the majority of our systems will be unavailable.</p>tag:status.dialogue.co,2005:Incident/197122192024-01-15T19:18:35-05:002024-01-15T19:18:35-05:00Wellness Database Maintenance in EU region<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:18</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>08:37</var> EST</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer environ 30 minutes. Durant ce temps, les systèmes de bien-être seront indisponibles. <br /><br />---<br /><br />We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed 30 minutes. During this time, the wellness systems will be unavailable.</p>tag:status.dialogue.co,2005:Incident/191384192023-11-20T02:30:13-05:002023-11-20T02:30:13-05:00Database maintenance<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>02:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>02:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:17</var> EST</small><br><strong>Scheduled</strong> - We will proceed to a database maintenance for iCBT system. The maintenance will start at 2AM EST and will last no longer than 30 minutes where iCBT system will not be accessible in the US environment.</p>tag:status.dialogue.co,2005:Incident/190485052023-11-13T02:36:52-05:002023-11-13T02:36:52-05:00Mise à jour de certificats // Certificate renewal<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>02:36</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:05</var> EST</small><br><strong>Scheduled</strong> - English follows<br />Nous devons procéder à la mise à jour de certains de nos certificats d'encryption, ce qui provoquera une indisponibilité de nos systèmes d'au plus quelques secondes.<br /><br />---<br /><br />We need to renew our encryption certificates, which will lead to the unavailability of our systems for a few seconds at most.</p>tag:status.dialogue.co,2005:Incident/189715112023-10-30T16:39:15-04:002023-10-30T16:39:15-04:00Interruption du système d'authentification // Authentication system outage<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:39</var> EDT</small><br><strong>Resolved</strong> - English follows<br /><br />Le problème a été corrigé.<br />---<br /><br />The problem was fixed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Monitoring</strong> - English follows<br /><br />Le problème semble avoir été corrigé<br />---<br /><br />The problem seems to have been fixed</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:21</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:21</var> EDT</small><br><strong>Identified</strong> - English follows<br /><br />Le problème est causé par notre système d'authentification auth0, qui est lui même affecté par une panne de Cloudflare. Auth0 a été informé de l'impact de la panne sur nos système. Nous attendons que le problème soit réglé à la source.<br /><br />--<br /><br />The problem is caused by our authentication provider, auth0, which is in turn affected by a Cloudflare outage. Auth0 was informed of the impact of the outage on our systems. We have to wait until the problem is fixed at the source.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Investigating</strong> - English follows<br />Notre système d'authentification est indisponible ce qui affecte la disponibilité de tous nos systèmes. <br /><br />--<br />Our authentification system is unavailable which affects the availability of all our systems.</p>tag:status.dialogue.co,2005:Incident/189276112023-10-26T06:00:30-04:002023-10-26T06:00:30-04:00Sisense (CA) Version Upgrade<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Scheduled</strong> - Sisense will be undergoing maintenance to upgrade versions. This may affect dashboards during this period. Impact will be limited to dashboards in Sisense, no impact on Presto dashboards.</p>tag:status.dialogue.co,2005:Incident/186800132023-10-04T13:47:48-04:002023-10-04T13:47:48-04:00Sisense PDF Export in French<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:47</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> EDT</small><br><strong>Update</strong> - We are continuing to work on this incident. Please use the image download function to download reports, as this is unaffected.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and seems to be related to Sisense platform. Image downloads is not impacted.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>15:55</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:24</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.dialogue.co,2005:Incident/186881992023-10-04T09:35:08-04:002023-10-04T09:35:08-04:00Presto Reports Broken<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:34</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.dialogue.co,2005:Incident/186775712023-10-03T09:00:33-04:002023-10-03T09:00:33-04:00L'AFM ne permet pas aux utilisateurs de s'identifier dans les organisations où l'AFM est en vigueur. // MFA fails to sign users in for MFA enforced organizations<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Resolved</strong> - The issue has been resolved. Le problème a été résolu.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:52</var> EDT</small><br><strong>Update</strong> - Les membres d'organisations dont l'AMF est appliquée ne pourront pas se connecter à l'application. Après avoir saisi leur nom d'utilisateur, leur mot de passe et leur clé MFA, l'écran s'actualise et les informe qu'ils doivent s'authentifier une nouvelle fois par le biais de la MFA.<br /><br />--------------<br /><br />Members in organizations with enforced MFA won't be able to sign into the app. After inputting their username, password and MFA key the screen refreshes and informs them to authenticate once again through MFA</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:44</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.dialogue.co,2005:Incident/185777742023-09-26T23:55:07-04:002023-09-26T23:55:07-04:00Sisense Scheduled Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>23:55</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:55</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Scheduled</strong> - Platform will be unavailable due to system maintenance from Sisense</p>tag:status.dialogue.co,2005:Incident/186051342023-09-25T17:57:30-04:002023-09-25T17:57:30-04:00Défaut d'inscription des patients / Patient Sign up failing<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:46</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.dialogue.co,2005:Incident/182116592023-08-21T12:10:27-04:002023-08-21T12:10:27-04:00Application web pour les membres affiche une page blanche / Member Web App Showing Blank Page<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Resolved</strong> - English follows<br /><br />Le problème a été résolu. Les membres affectés peuvent rafraîchir la page afin d'accéder à l'application à nouveau.<br />--<br />The problem was fixed. Affected members can refresh the page to access the application.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Update</strong> - English follows<br />Lumino Santé et Consult + sont également affectés par ce problème. Le problème sera résolu sous peu.<br />--<br />Lumino Health and Consult + are also affected by this issue. The issue will be fixed soon.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>12:03</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Identified</strong> - English follows<br />L'application web pour les membres affiche une page blanche qui empêche l'utilisation de l'application. Nous avons identifié le problème et le correctif est en route.<br /><br />--<br />The Member Web App Showing is showing a blank page which prevents usage of the application. We have identified the problem and the fix is on its way.</p>tag:status.dialogue.co,2005:Incident/175648332023-06-13T17:06:28-04:002023-06-13T17:06:28-04:00TCCi indisponible / iCBT unavailable<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:06</var> EDT</small><br><strong>Resolved</strong> - Le service est maintenant opérationnel. The service is now operational.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Identified</strong> - English follows<br /><br />Un incident de notre fournisseur de service d'infonuagique (AWS) entraîne l'indisponibilité de notre service de Thérapie autonome (TCCi). Nous sommes désolé des inconvénients.<br /><br />--<br />An incident with our cloud provider (AWS) leads to the unavailability of our Self-Led iCBT. We apologize for the inconvenience.</p>tag:status.dialogue.co,2005:Incident/174536292023-06-07T03:16:14-04:002023-06-07T03:16:14-04:00Entretien de base de données / Database Maintenance<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>03:16</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>02:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:02</var> EDT</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour d'une base de données le 7Juin à environ 2h15 du matin heure de l'est. L'opération devrait durer un maximum d'1h. Le temps d'arrêt de la base de données devrait durer un maximum de 30 minutes. L'opération permettra une optimisation des performance de la base de donnée.<br /><br />Durant ce temps, les systèmes de soins de santé primaires seront indisponibles. Il ne sera donc pas possible de consulter pendant cette période. La plateforme de soins sera également indisponible pour les prestataires de soins durant cette période. Le portail d'administration «Presto» sera également indisponible.<br /><br />---<br /><br />We will proceed with the maintenance of one of our databases on June 7th at about 2:15am EST. The operation should last a maximum of 1 hour. The downtime of the database should not exceed 30 minutes. The operation will ensure performance optimization of the database. <br /><br />During this time, the primary care systems will be unavailable. It will therefore not be possible to consult during this time. The care platform will also be unavailable to providers during this time. The "Presto" admin portal will also be unavailable.</p>tag:status.dialogue.co,2005:Incident/172122242023-05-16T06:01:19-04:002023-05-16T06:01:19-04:00Entretien de base de données / Database Maintenance<p><small>May <var data-var='date'>16</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>19:11</var> EDT</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données le 16 mai à environ 3h du matin heure de l'est. L'opération devrait durer un maximum de 3 heures. Le temps d'arrêt des bases de données devrait durer un maximum de 90 minutes. Durant ce temps, les systèmes de soins de santé primaires seront indisponibles. Il ne sera donc pas possible de consulter pendant cette période. La plateforme de soins sera également indisponible pour les prestataires de soins durant cette période. Le portail d'administration «Presto» sera également indisponible.<br /><br />---<br /><br />We will proceed with the maintenance of some of our databases on May 16th at about 3am EST. The operation should last a maximum of three hours. The downtime of the databases should not exceed 90 minutes. During this time, the primary care systems will be unavailable. It will therefore not be possible to consult during this time. The care platform will also be unavailable to providers during this time. The "Presto" admin portal will also be unavailable.</p>tag:status.dialogue.co,2005:Incident/169960452023-05-04T04:17:11-04:002023-05-04T04:17:11-04:00Entretien de base de données / Database Maintenance<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>04:17</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>03:16</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:44</var> EDT</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données le 4 mai à environ 3h du matin heure de l'est. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer environ 30 minutes. Durant ce temps, les systèmes de bien-être seront indisponibles. Il n'y aura aucun impact sur nos services de soins primaires.<br /><br />---<br /><br />We will proceed with the maintenance of some of our databases on May 4th at about 3am EST. The operation should last a maximum of one hour. The downtime of the databases should not exceed 30 minutes. During this time, the wellness systems will be unavailable. There will be no impact on our primary care services.</p>tag:status.dialogue.co,2005:Incident/168947452023-04-21T03:45:06-04:002023-04-21T03:45:06-04:00Entretien de base de données / Database Maintenance<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>03:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>03:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données le 21 avril à environ 3h du matin heure de l'est. L'opération devrait durer un maximum de 30 minutes. Le temps d'arrêt des bases de données ne devrait durer que quelques secondes. Durant ce temps, le système de triage automatisé ainsi que les données de bien-être pourrait être brièvement indisponibles.<br /><br />---<br /><br />We will proceed with the maintenance of some of our databases on April 21st at about 3am EST. The operation should last a maximum of 30 minutes. The downtime of the databases should not exceed a few seconds. During this time, the automated triage systems as well as wellness data might be briefly unavailable.</p>tag:status.dialogue.co,2005:Incident/167701482023-04-13T03:45:12-04:002023-04-13T03:45:12-04:00Entretien de base de données / Database Maintenance<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>03:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>03:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:36</var> EDT</small><br><strong>Scheduled</strong> - English follows<br /><br />Nous procéderons à la mise à jour de certaines de nos bases de données le 13 avril à environ 3h du matin heure de l'est. L'opération devrait durer un maximum de 30 minutes. Le temps d'arrêt des bases de données ne devrait durer que quelques secondes. Durant ce temps, le système de triage automatisé ainsi que les données de bien-être seront brièvement indisponibles.<br /><br />---<br /><br />We will proceed with the maintenance of some of our databases on April 13th at about 3am EST. The operation should last a maximum of 30 minutes. The downtime of the databases should not exceed a few seconds. During this time, the automated triage systems as well as wellness data will be briefly unavailable.</p>tag:status.dialogue.co,2005:Incident/151899692022-12-15T12:51:42-05:002022-12-15T12:51:42-05:00Entretien du programme de bien-être // Wellbeing program maintenance<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:51</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Scheduled</strong> - Nous procéderons à l'entretien de notre système de bien être et de mise en forme. Ces fonctionnalités seront indisponibles pour les utilisateurs y ayant accès. Le reste de la plateforme Dialogue (soins primaires, santé mentale, aide aux employées) sera fonctionnelle pour tous les usagers. // We will perform a maintenance of our fitness and wellbeing system. The rest of the Dialogue platform (primary care, mental health, EAP) will remain fully functional for all users.</p>tag:status.dialogue.co,2005:Incident/146711322022-12-08T10:49:19-05:002022-12-08T10:49:19-05:00Panne partielle du système de vidéo / Partial outage of the video system<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:44</var> EST</small><br><strong>Monitoring</strong> - Le problème a été identifié et résolu par notre partenaire offrant le service de vidéo // The problem was identified and resolved by our video provider.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Investigating</strong> - Nous cherchons la cause d'une panne partielle du système de vidéo qui affecte certains fournisseurs de services de santé / We are investigating the cause of a partial outage of the video system affecting certain care providers.</p>