Dialogue Status

All Systems Operational

About This Site

We continuously monitor the status of Dialogue service and all its related applications and components. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.

EU Operational

90 days ago

99.98 % uptime

Today

Admin Portal (EU) Operational

90 days ago

100.0 % uptime

Today

Dialogue Member Application (EU) Operational

90 days ago

99.96 % uptime

Today

CA Operational

90 days ago

99.95 % uptime

Today

Dialogue Member Mobile Application Operational

90 days ago

99.95 % uptime

Today

Care Platform Operational

90 days ago

99.73 % uptime

Today

Dialogue Member Web Application Operational

90 days ago

99.98 % uptime

Today

Admin Portal Operational

90 days ago

99.99 % uptime

Today

Lumino Health Virtual Care Member Web Application Operational

90 days ago

99.98 % uptime

Today

Consult + Member Web Application Operational

90 days ago

99.98 % uptime

Today

Lumino Health Virtual Care Member Mobile Application Operational

90 days ago

99.96 % uptime

Today

Consult + Member Mobile Application Operational

90 days ago

99.96 % uptime

Today

Presto Client Reports Operational

90 days ago

100.0 % uptime

Today

Sisense Self-Serve Client Reports Operational

90 days ago

100.0 % uptime

Today

US Operational

90 days ago

99.99 % uptime

Today

Dialogue Member Application (US) Operational

90 days ago

99.98 % uptime

Today

Sunlife Health360 Member Application (US) Operational

90 days ago

99.96 % uptime

Today

Care Platform (US) Operational

90 days ago

100.0 % uptime

Today

Admin Portal (US) Operational

90 days ago

100.0 % uptime

Today

Sisense Self-Serve Client Reports (US) Operational

90 days ago

100.0 % uptime

Today

Snowflake Data Sharing (US) Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

100.0 % uptime

Today

Dialogue Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

L'application pour les membres n'affiche pas le sélecteur de symptômes lors de l'admission. // Member app does not display symptom picker on intake.

Resolved - This incident has been resolved.
Nov 20, 16:32 EST

Update - We are continuing to investigate this issue.
Nov 20, 16:30 EST

Investigating - Il se peut que certains membres ne parviennent pas à afficher le sélecteur de symptômes sur leur appareil mobile lors de l'admission.

//

Some members may fail to render the symptom picker on their mobile device during intake.
Nov 20, 16:16 EST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Autocomplétion de médications à prescrire n'est pas disponible / Autocompletion is unavailable when prescribing medications

Resolved - Notre fournisseur externe a résolu le problème - l'autocomplétion fonctionne normalement.

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Our external vendor has resolved the problem - the autocompletion feature has resumed regular functionality.
Nov 12, 11:14 EST

Investigating - Un problème a été identifié en lien avec la saisie des prescriptions sur la plateforme de soins. La fonctionnalité d'autocomplétion de médicaments (nom, posologie, etc.) est indisponible pour tous les usagers. La saisie manuelle fonctionne normalement.

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A problem has been identified with the entry of prescriptions on the care platform. The autocompletion feature for medications (name, posology, etc) is unavailable for all users. Manual entry remains fully functional.
Nov 11, 16:22 EST

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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