Investigating - We've identified a bug in one of our client reporting models, affecting filtering on reporting columns (1-5) and member type (employee vs dependent) in Sisense reports. The other filters (as well as no filter) does not seem impacted at this time. Given these filters are only available for Dialogue Client Reports, the issue does not impact partner reports. Please restrain from using those filters for the time being. Note that the Metabase custom reports are not leveraging the same models, so are not impacted. You may still use those to pull your data.
We don't expect a fix for another few weeks minimum. If questioned, you can mention to clients that the accuracy of these filters is compromised, and clients who have made changes to the contents of the reporting columns are mostly impacted (ie division from finance to accounting). We apologize for the inconvenience. //
Nous avons identifié un bug dans l'un de nos modèles de rapports client, affectant le filtrage sur les colonnes de rapport (1 à 5) et le type de membre (employé vs dépendant) dans les rapports Sisense. Les autres filtres (ainsi que l'absence de filtre) ne semblent pas être affectés pour le moment. Étant donné que ces filtres ne sont disponibles que pour les rapports clients Dialogue, le problème n'affecte pas les rapports partenaires. Veuillez vous abstenir d'utiliser ces filtres pour le moment. Notez que les rapports personnalisés Metabase n'utilisent pas les mêmes modèles, donc ils ne sont pas affectés. Vous pouvez toujours les utiliser pour extraire vos données.
Nous ne prévoyons pas de correction avant au moins quelques semaines. Si des questions sont posées, vous pouvez mentionner aux clients que la précision de ces filtres est compromise, et que les clients qui ont apporté des modifications au contenu des colonnes de rapport sont principalement touchés (par exemple, le passage de la finance à la comptabilité). Nous nous excusons pour le désagrément.

Feb 26, 2024 - 07:42 EST

About This Site

We continuously monitor the status of Dialogue service and all its related applications and components. If there are any interruptions in service, a note will be posted here.

EU Operational
90 days ago
100.0 % uptime
Today
Care Platform (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Dialogue Member Application (EU) Operational
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100.0 % uptime
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CA Degraded Performance
90 days ago
99.91 % uptime
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Dialogue Member Mobile Application ? Operational
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99.89 % uptime
Today
Care Platform ? Operational
90 days ago
99.87 % uptime
Today
Dialogue Member Web Application ? Operational
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99.89 % uptime
Today
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90 days ago
99.89 % uptime
Today
Lumino Health Virtual Care Member Web Application ? Operational
90 days ago
99.89 % uptime
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Consult + Member Web Application ? Operational
90 days ago
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Lumino Health Virtual Care Member Mobile Application ? Operational
90 days ago
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Consult + Member Mobile Application ? Operational
90 days ago
99.89 % uptime
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Presto Client Reports ? Operational
90 days ago
100.0 % uptime
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Sisense Self-Serve Client Reports ? Degraded Performance
90 days ago
100.0 % uptime
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Care Platform (US) Operational
90 days ago
100.0 % uptime
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Admin Portal (US) Operational
90 days ago
100.0 % uptime
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Sisense Self-Serve Client Reports (US) Operational
90 days ago
100.0 % uptime
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Today
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