All Systems Operational

About This Site

We continuously monitor the status of Dialogue service and all its related applications and components. If there are any interruptions in service, a note will be posted here.

EU Operational
90 days ago
100.0 % uptime
Today
Care Platform (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Dialogue Member Application (EU) Operational
90 days ago
100.0 % uptime
Today
CA Operational
90 days ago
99.97 % uptime
Today
Dialogue Member Mobile Application ? Operational
90 days ago
99.96 % uptime
Today
Care Platform ? Operational
90 days ago
99.97 % uptime
Today
Dialogue Member Web Application ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Lumino Health Virtual Care Member Web Application ? Operational
90 days ago
99.96 % uptime
Today
Consult + Member Web Application ? Operational
90 days ago
99.96 % uptime
Today
Lumino Health Virtual Care Member Mobile Application ? Operational
90 days ago
99.96 % uptime
Today
Consult + Member Mobile Application ? Operational
90 days ago
99.96 % uptime
Today
Presto Client Reports ? Operational
90 days ago
99.98 % uptime
Today
Sisense Self-Serve Client Reports ? Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
99.99 % uptime
Today
Dialogue Member Application (US) Operational
90 days ago
100.0 % uptime
Today
Sunlife Health360 Member Application (US) Operational
90 days ago
100.0 % uptime
Today
Care Platform (US) Operational
90 days ago
99.96 % uptime
Today
Admin Portal (US) Operational
90 days ago
100.0 % uptime
Today
Sisense Self-Serve Client Reports (US) Operational
90 days ago
100.0 % uptime
Today
Snowflake Data Sharing (US) Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dialogue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 23, 2024
Resolved - This incident has been resolved.
May 23, 11:25 EDT
Monitoring - English follows

Un correctif est maintenant en place

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A fix is now in place

May 23, 11:25 EDT
Identified - English follows
Les notes administratives ne peuvent pas être sauvegardées dans la CP.

--

Administrative notes cannot be saved in the CP.

May 23, 10:51 EDT
May 22, 2024
Resolved - English follows

L'incident est résolu, l'impact était plus petit que l'évaluation initiale.

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The issue is resolved, the impact was smaller than initially expected.

May 22, 10:08 EDT
Update - English follows

L'incident affecte aussi la capacité des membres à voir leurs rendez-vous

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The incident also affects the ability for members to see their appointments

May 22, 10:00 EDT
Investigating - English follows

Certains des formulaires de triage envoyés aux membres lors du début d'une consultation s'interrompent lorsqu'une erreur survient.

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Some intake triage forms sent to members when starting a consultation are interrupted when an error happens.

May 22, 09:53 EDT
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - English follows

Un correctif a été déployé dans toutes nos applications. Les utilisateurs sont priés de mettre à jour leur application à la dernière version pour éviter le problème.

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A fix has been deployed to all our applications. Users can update their applications to the latest version to avoid the issue.

May 16, 09:12 EDT
Monitoring - English follows
Une solution temporaire est maintenant en place pour Sun Life Health360, ce qui devrait résoudre le problème pour les nouveaux usagers. La solution permanente pour toutes les marques est en attente d'approbation du AppStore et Play Store.

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A temporary solution is now in place for Sun Life Health360, which should resolve the problem immediately for new users. The permanent solution for all brands is awaiting App Store and Play Store approval.

May 15, 16:42 EDT
Identified - English follows
Nous avons identifié la cause probable du problème et travaillons sur une solution
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We have identified the likely cause of the problem and are working on a solution

May 15, 14:01 EDT
Investigating - English follows

Les utilisateurs qui tentent de créer un compte dans les applications Consult+, Lumino et Sun Life Health360 sont redirigés vers l'application Dialogue plutôt que dans l'application appropriée. La vérification de courriel fonctionne, mais l'expérience peut amener de la confusion pour les usager.

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Consult+, Lumino and Sun Life Health360 users that try to signup in the mobile application are redirected to the Dialogue app for email verification. Email verification works, but the experience is confusing for users.

May 15, 13:49 EDT
May 15, 2024
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - This incident has been resolved.
May 10, 18:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 16:04 EDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 15:42 EDT
Investigating - We are currently investigating this issue.
May 10, 15:35 EDT
May 9, 2024

No incidents reported.