All Systems Operational

About This Site

We continuously monitor the status of Dialogue service and all its related applications and components. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
EU Operational
90 days ago
99.99 % uptime
Today
Admin Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Dialogue Member Application (EU) Operational
90 days ago
99.98 % uptime
Today
CA Operational
90 days ago
99.98 % uptime
Today
Dialogue Member Mobile Application ? Operational
90 days ago
99.96 % uptime
Today
Care Platform ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Member Web Application ? Operational
90 days ago
99.97 % uptime
Today
Admin Portal Operational
90 days ago
99.99 % uptime
Today
Lumino Health Virtual Care Member Web Application ? Operational
90 days ago
99.98 % uptime
Today
Consult + Member Web Application ? Operational
90 days ago
99.98 % uptime
Today
Lumino Health Virtual Care Member Mobile Application ? Operational
90 days ago
99.97 % uptime
Today
Consult + Member Mobile Application ? Operational
90 days ago
99.97 % uptime
Today
Presto Client Reports ? Operational
90 days ago
99.96 % uptime
Today
Sisense Self-Serve Client Reports ? Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
99.99 % uptime
Today
Dialogue Member Application (US) Operational
90 days ago
99.98 % uptime
Today
Sunlife Health360 Member Application (US) Operational
90 days ago
99.96 % uptime
Today
Care Platform (US) Operational
90 days ago
99.99 % uptime
Today
Admin Portal (US) Operational
90 days ago
100.0 % uptime
Today
Sisense Self-Serve Client Reports (US) Operational
90 days ago
100.0 % uptime
Today
Snowflake Data Sharing (US) Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dialogue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
New members unable to claim service/Nouveau members ne peuvent obtenir les servces
Resolved - This incident has been resolved.
Sep 6, 09:49 EDT
Update - English will follow

Nous avons identifié le problème et 10 membres ont été impactés. Le problème est résolu

-------------------------------------------

We identified the issue and there were only 10 members impacted. We will close this incident as this is resolved.
Sep 6, 09:49 EDT
Update - We are continuing to investigate this issue.
Sep 6, 09:32 EDT
Investigating - English will follow

Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème.

Nous avons commencé l'investigation dans le but de régler le problème.

Merci de votre compréhension
-------------------------------------------

We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue.

We are investigating the situation in order to solve the issue.

Thank you for your comprehension
Sep 6, 09:21 EDT
Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Interruption partielle de la récupération de Contentful // Partial outage fetching content from Contentful
Resolved - This incident has been resolved.
Aug 30, 14:59 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 30, 14:07 EDT
Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)
Completed - The scheduled maintenance has been completed.
Aug 30, 03:35 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 30, 03:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 02:00 EDT
Scheduled - English follows

Nous procéderons à la mise à jour d'une base de données le 30 Août à environ 02h00 heure de l'Est. Le temps d'arrêt de la base de données devrait durer un maximum de 2 heures. L'opération permettra un changement d'infrastructure qui vise à augmenter le traffic supporté par la base de données.

Durant ce temps, les membres ne seront pas en mesure de se connecter à l'application ou de commencer des consultations. La plateforme de soins sera également indisponible.

---

We will proceed with updating one of our databases on August 30th around 02:00AM EST. The downtime of the database should not exceed 2 hours. The operation will enable an infrastructure change that aims to increase the amount of traffic that can be supported by the database.

During this time, members will not be able to log into the application or start new consults. The care platform will also be unavailable.
Aug 23, 10:40 EDT
Aug 29, 2024
Problèmes avec la complétion de notes de consultation / Issues with finalizing consult notes
Resolved - This incident has been resolved.
Aug 29, 12:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 12:34 EDT
Identified - Un problème a été identifié qui empêche la complétion de certaines notes de consultation qui ont un ou plusieurs document(s) attaché(s). Les notes sans documents ne sont pas affectées.
---
A problem has been identified where some consult notes with one or more attached documents cannot be completed. Notes without documents are not affected.
Aug 29, 12:10 EDT
Aug 28, 2024

No incidents reported.

Aug 27, 2024
L'application mobile ne charge pas sur iOS // Mobile App Not Loading on iOS
Resolved - English follows
La situation semble s'être rétablie.
---
The application appears to have recovered.
Aug 27, 13:37 EDT
Update - Le problème affecte également les applications de Sun Life Health 360 et notre environnement européen // The problem also affects Sun Life Health 360 and our european environment.
Aug 27, 13:28 EDT
Update - Le problème affecte également les applications de Lumino Health Virtual Care et Consult + // The problem also affects Lumino Health Virtual Care et Consult +.
Aug 27, 13:22 EDT
Investigating - English follows
---
L'application mobile ne charge pas à la première utilisation sur iOS
---
The mobile app does not load at first use on iOS
Aug 27, 13:18 EDT
Aug 26, 2024

No incidents reported.

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