Problèmes de connection aux appels vidéo / Video call connection issues

Incident Report for Dialogue

Resolved

This incident has been resolved.

Posted Aug 27, 2025 - 11:43 EDT

Investigating

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours.

Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

Posted Aug 27, 2025 - 10:22 EDT

This incident affected: CA (Dialogue Member Mobile Application, Care Platform, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application, Consult + Member Web Application, Lumino Health Virtual Care Member Mobile Application, Consult + Member Mobile Application).