Patient App fails to start a new chat

Incident Report for Dialogue

Postmortem

As of 17:37 EST, patients started being unable to create a new episode. The issue was resolved at 21:00 EST

The root cause was a hard coded limitation in our messaging system. We are taking action to improve the time to fix incidents in the future.

Posted Jan 26, 2018 - 11:46 EST

Resolved

The issue is now resolved.

Posted Jan 25, 2018 - 21:02 EST

Investigating

A high number of failures reported by patients trying to create a new chat.

Posted Jan 25, 2018 - 19:42 EST