CP users are corrupt - CP may be unreachable

Incident Report for Dialogue

Resolved

This incident has been resolved.
Posted May 23, 2019 - 12:13 EDT

Monitoring

The system is back up. Users who sent messages since 2019-05-23 6:00:00 UTC (a very small portion of Dialogue users) will not see these messages in their apps. We're working on restoring those messages.
Posted May 23, 2019 - 11:45 EDT

Update

We're restoring the database to the previously known state.
Posted May 23, 2019 - 09:50 EDT

Identified

A database manipulation caused data corruption
Posted May 23, 2019 - 09:34 EDT
This incident affected: CA (Dialogue Member Mobile Application, Care Platform).
← Current Status Powered by Atlassian Statuspage