Data from episodes affected by the outage this morning will be restored today

Incident Report for Dialogue

Resolved

This incident has been resolved

Posted May 23, 2019 - 17:54 EDT

Monitoring

We are now in the process of restoring missing data from a small subset of users.

Posted May 23, 2019 - 17:15 EDT

Update

We are continuing to work on a fix for this issue.

Posted May 23, 2019 - 12:17 EDT

Identified

The system is back up. Users who sent messages since 2019-05-23 6am UTC (a very small portion of Dialogue users) will not see these messages in their apps. We're working on restoring those messages.

Posted May 23, 2019 - 12:14 EDT

This incident affected: CA (Dialogue Member Mobile Application, Care Platform).