Degraded messaging on iOS patient app

Incident Report for Dialogue

Resolved

The incident has been resolved.

Posted Mar 07, 2019 - 17:58 EST

Monitoring

We have released a fix and are monitoring the results.

Posted Mar 07, 2019 - 15:09 EST

Identified

We have identified the source of the messaging problem, and are working on a fix.

Posted Mar 07, 2019 - 14:18 EST

Investigating

We are currently investigating an issue where users receive notifications for new messages without receiving the messages on the latest iOS version of the Patient App

Posted Mar 07, 2019 - 13:56 EST

This incident affected: CA (Dialogue Member Mobile Application).