Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application.

Incident Report for Dialogue

Resolved

This incident has been resolved.

Posted Aug 25, 2025 - 20:45 EDT

Update

The issue has been fully mitigated and services are back to normal.

Posted Aug 25, 2025 - 20:43 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 25, 2025 - 20:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2025 - 17:15 EDT

Investigating

We are currently investigating this issue.

Posted Aug 25, 2025 - 16:25 EDT

This incident affected: CA (Dialogue Member Mobile Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application, Consult + Member Web Application, Lumino Health Virtual Care Member Mobile Application, Consult + Member Mobile Application).