Erreur de connexion pour les comptes créés après 7:30 EDT le 30 avril // Log in error for accounts created after 7:30 EDT April 30

Incident Report for Dialogue

Resolved

This incident has been resolved.

Posted May 01, 2024 - 14:12 EDT

Identified

Les membres qui ont créé leur compte après 19h30 EDT le 30 avril peuvent rencontrer un délai dans la possibilité de se connecter. Cette erreur est actuellement atténuée et les membres devraient avoir accès à leurs comptes aujourd'hui avant 14h30 EDT.

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Members who have created their accounts after 7:30 PM EDT on April 30 may experience a delay in the ability to log in. This error is mitigated, and members should gain access to their accounts today before 2:30 PM EDT.

Posted May 01, 2024 - 12:08 EDT

This incident affected: CA (Dialogue Member Mobile Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application, Consult + Member Web Application, Lumino Health Virtual Care Member Mobile Application, Consult + Member Mobile Application).